Return Policy/Customer Guarantee

Customer Guarantee
At Ink Works we stand behind our work. If you aren’t satisfied with the final product we’ll work with you to make sure we fix the problem as quickly as we can, in a way that’s fair and equitable. If you have a question or issue please contact customer service as soon as possible and we’ll do our best to make it right.

Pre-Press Issues
Most problems begin with the artwork, so please follow our guidelines on bleeds and file resolution listed on our website to help you with your project.

Our Process
We use proofing, calibrations, and standards required to produce a close visual match from proof to print. Please see our color requirements to ensure your artwork and files are setup correctly and we’ll take it from there.

We Love Being Helpful
We’re printing experts and we’re here to help. If you’re not sure how your design will look on certain stock or which paper is best please get in touch and we’ll help you choose the best options. Getting the right mix of paper, color, and process from the start will help ensure the best possible result.

Return Policy
All products must be returned in a timely manner in order for your refund to be processed. We strive to consistently provide expert quality printed material. In order to do this we need to find out what issue(s) occurred with your job. That is why we ask that all quality issues be returned before processing. If it is determined to be equipment or quality control issues we will reprint your order as soon as possible.

Student books are printed on demand and therefore all sales are final unless the product is defective.