Online Ordering
Are your prices online the same as instore?
No. Please do not use the online store to price out a custom order. We are currently offering extremely discounted rates on our online store to promote ordering through our website. Quantities and options are limited due to our current capabilities. Multiple orders of different quantities can be placed to receive the total number of pieces needed. As we increase the capabilities of our online store our online pricing will become more congruent with in-store prices.
Difference in Paper
What kinds of paper do you offer?
There are two types of thicknesses, cover and text. Cover is thicker for business cards and postcards to mention a few. Usually used as a cover to protect documents or stand up to use. Text is thinner for documents and brochures. It is easier to fold and flip through.
The weights refer to how thick or rigid in it is. The lower the pound weight the thinner or less rigid the paper is. To find out more please visit Paper Types to find out more.
Turnaround
How long does printing take?
Turnaround on most jobs is 24 hours. For larger, more complicated jobs the times can very. Please contact us to find out more.
File Setup
What Size should my document be?
All documents need to be final size with bleeds included.
How should my document be laid out?
Documents should be one up with no imposition or duplicates. Double sided documents should be on separate pages or separate files.
What resolution should my pictures be?
300 DPI or dots per square inch is considered the gold standard of quality when creating images for print. Anything lower may result in “pixalated” or jagged images and blurry text.
What are bleeds?
Bleeds are when your images/color appear as if they are bleeding off the page. When we print bleeds we need additional images/color to go past the cut. This allows us to cut into it without leaving any white left over. We have a resource tab dedicated to explaining document bleeds and how to create them. To find out more about bleeds and margins visit our full bleeds and margins page.
What color space should I be creating and saving my document in?
Since commercial printers use four color process it is strongly recommended that the color space to use is CMYK.
File Types
What file format should I send?
PDF documents are the preferred file format. Usually what you see is what you get.
What is a PDF?
PDF stands for portable document format and is fully explained following this link.
What kind of PDF do you prefer?
We prefer a PDF/X-3. This format works well with our job flow and our digital printers. You can also use the Press Quality setting.
What other formats do you accept?
If you cannot create a PDF we also accept Jpeg, Pub**, PPT**, Doc**, Docx**, and all of the Adobe Creative Suite native files*.
*Please note that if you send native files please make sure you package all fonts and graphics before sending. **Reformatting may occur with any Microsoft office application.
Shipping Options
Can you ship my job?
Yes we offer USPS Priority mail on most job options. Priority mail takes 2-3 days for delivery.
Other Printing Options
I don’t see what I’m looking for?
We can print a variety of marketing material. We just can’t efficiently put it on the website. You can call us or email us the specifications and we can provide you an estimate for most everything.
Still have questions?
Give us a call or shoot us an email
Email us at [email protected] or call us at 970-797-2012